Refund Policy

We hope you are very happy with the item(s) you purchase. However if you are not, you may return the goods within fourteen (14) days, beginning with the day you receive the goods. To do so, you must first notify us in writing by email to elaine@thebyregallery.co.uk 

Once we have received your email, we will contact you confirming that return or exchange is eligible. Items must be in the original undamaged packaging or packaging of the same quality, in unused condition, and shipped to the gallery at your expense. Please DO NOT send back work without contacting us

We will refund the full cost of the item or issue a credit note once the item safely reaches the gallery, and the return isprocessed. In case of a refund, the amount owed will be issued to the original source of payment excluding shipping costs and international custom fees, if any. These will be made within 7-10 business days of return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.